Terms & Conditions

Postage, Privacy & Terms & Conditions

You may view Ailleas Designs' full Terms & Conditions here.

Data Protection Policy

The information you supply when placing an order will be used for payment and dispatch purposes only. You will not receive any unsolicited email or communication from Ailleas Designs and your information will be kept in strictest confidence. You will not be added to the Ailleas Designs Newsletter list unless you opt in by filling in the form which is linked to the home page.

Delivery and Postal Charges

Your design, which is placed in a beautiful presentation pillow box, is sent in secure and protective packaging by first class mail service and at no charge. You may opt for Recorded and Signature Required delivery at £5.95 for the UK, £9.95 for the rest of the world. I would suggest that you take this option when ordering a piece of The Heavens Collection due to the value and materials. Credit, debit and Paypal purchases will be shipped next business day. For shipping within the UK, you can expect to receive your package within 1 to 3 business days of purchase. For mailing outside the UK, time of delivery will vary. If you opt for the Recorded and Signature Required delivery, postage is added during checkout and is based on a flat rate. If you order more than one item, the postage remains the same.

Returns Policy

If you are not happy with your purchase from Ailleas Designs, you may return it within 10 business days of dispatch for customers residing in the UK. For customers residing elsewhere, you have 15 business days in which to return or notify of return. Returned pendants will generate a complete refund, while earring returns will receive a 50% refund as health regulations require that the earwire may not be resold and Ailleas Designs must therefore remake/replace the ear wire before the piece can be returned to current inventory. Prior to returning any item, please send me a message through the contact form here on the website to let me know that you are returning a product and why.

Returns should be sent to:

6 Milton Mill
Milton, Kildary
Invergordon
IV18 0NQ

Free Delivery World Wide

Option available for recorded and signature required delivery on checkout.

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If your choice of gemstone does not show any current offerings, please get in touch. I have jewellery in stock using all of these stones.